PENGARUH INDEKS KEPUASAN MASYARAKAT UNIT PELAYANAN INSTANSI PEMERINTAH KABUPATEN INDRAGIRI HULU

Romagia SE.,M.Si

Sari


Abstract : To improve the quality of service to the community in Indragiri Hulu , required readiness of the service unit . To find a service unit of service required an assessment that one of them is through public appraisal by the visitors / users of their services by implementing community satisfaction index surveys in several public service units in Indragiri Hulu . Survey of community satisfaction index is expected to give results that is able to trigger a paradigm shift from managing the public service units into units of service that meets the expectations of society.

Keyword : Service Unit, Public Service, Expectations of Society, Community Satisfaction


Teks Lengkap:

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Referensi


Sinambela, Lijan Poltak, dkk. 2010. Reformasi Pelayanan Publik. Jakarta : Bumi Aksara

Soekarwo,dkk. 2006. Pelayanan Publik dari Dominasi ke Partisipasi. Surabaya : Airlangga University Press

Peraturan Perundang-undangan :

Undang-undang Republik Indonesia No. 25 Tahun 2009 Tentang Pelayanan Publik

Peraturan Menteri Pendayagunaan Aparatur Negara Republik Indonesia No. 15 Tahun 2014 Tentang Pedoman Standar Pelayanan

Data Olahan :

Ringkasan Hasil Survey Indeks Kepuasan Masyarakat Terhadap Pelayanan Publik oleh Instansi Pemerintah Kabupaten Indragiri Hulu


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