PENGARUH INDEKS KEPUASAN MASYARAKAT UNIT PELAYANAN INSTANSI PEMERINTAH KABUPATEN INDRAGIRI HULU
Sari
Abstract : To improve the quality of service to the community in Indragiri Hulu , required readiness of the service unit . To find a service unit of service required an assessment that one of them is through public appraisal by the visitors / users of their services by implementing community satisfaction index surveys in several public service units in Indragiri Hulu . Survey of community satisfaction index is expected to give results that is able to trigger a paradigm shift from managing the public service units into units of service that meets the expectations of society.
Keyword : Service Unit, Public Service, Expectations of Society, Community Satisfaction
Teks Lengkap:
PDFReferensi
Sinambela, Lijan Poltak, dkk. 2010. Reformasi Pelayanan Publik. Jakarta : Bumi Aksara
Soekarwo,dkk. 2006. Pelayanan Publik dari Dominasi ke Partisipasi. Surabaya : Airlangga University Press
Peraturan Perundang-undangan :
Undang-undang Republik Indonesia No. 25 Tahun 2009 Tentang Pelayanan Publik
Peraturan Menteri Pendayagunaan Aparatur Negara Republik Indonesia No. 15 Tahun 2014 Tentang Pedoman Standar Pelayanan
Data Olahan :
Ringkasan Hasil Survey Indeks Kepuasan Masyarakat Terhadap Pelayanan Publik oleh Instansi Pemerintah Kabupaten Indragiri Hulu
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